… Attended a webinar from Citrix on “Get the Facts: How GoToAssist Compares with WebEx for Support” to see which tool I may want to recommend for telecommuters.
They highlighted two differences and then went on with PRing GoToAssist, which was fine since it was their seminar. I just found it a bit too ‘funny’ that not that many differences were found, yet that is what the subject of the seminar called for.
Two major differences I picked up on:
GoToAssist connects you with customer within 31.18 sec (yup, the .18 is interesting) while WebEx takes 1 min 3.14 sec. I found this difference was out of range for making a difference. Most web meetings and/or support calls I have participated in always take time to start — “can you hear me?”, “hold on I need earphones”, “can you turn your sound down, I hear echo”.
The second difference did seem to be important. Webex requires a heavy 10 Mb download and install, requires ActiveX or JRE or local Admin Rights. GoToAssist needs only 660 Kb Download and no installation and does not require ActiveX or JRE or local Admin Rights. GoToAssit has got that one right on. Time is money and heavier install might make a difference at the same price point, let alone and average user would not know what ActiveX or JRE are.
As I get to try these two tools and similar types that are pumping up, I will write my own impression of what works better.
